Return, Exchange & Repair Policy - for Mobile Phones
If your phone has developed a fault, please contact our Customer Service department as soon as possible on 07974 537392 or email us via firstname.lastname@example.org
Inside the first 28 days we will exchange a faulty phone. Outside of that, we will have it repaired under the manufacturer’s warranty. The fault must be because the phone has gone wrong and not because it was dropped - we do check - and you need to make sure everything is returned to us safely.
If your phone no longer works because it was dropped in to water, impacted on a surface or otherwise accidentally damaged, please claim on your mobile phone insurance.
Terms & Conditions
1. Qualifying Goods that are reported as faulty within 28 days of the date of your delivery will be exchanged free of charge.
2. Qualifying Goods that are reported as faulty after 28 days of the date of your delivery will be repaired under the manufacturer warranty.
3. Qualifying for Exchange or Repair
To qualify for an exchange or repair, Goods must;
3.1. have not been damaged wilfully or negligently;
3.2. be deemed by us or our Repair Partner to be mechanical breakdown or manufacturing error;
3.3. be returned to us complete with all original contents of the packaging.
4. Returning Goods
We accept no liability for loss or damage occurring during transit. It is your responsibility to ensure that the Goods are packaged appropriately. We recommend using a recorded and insured delivery service.
4.1. Goods must be returned to us complete with all original contents of the packaging.
4.2. Goods that qualify for under section 2 will have the cost of postage refunded in full.
If the returned Goods are deemed by our Repair Partner to not qualify for an exchange under section 3, you will be liable to us for any costs and postage incurred.
5.1. Assessment of the phone for exchange or repair by our Repair Partner may be charged at £10
6. All SMART24 B2B services are bound by their own terms & conditions, these services are available via a prior consultancy basis and a complete business analysis to ensure correct fit for requirements.