FAQ'S

 

Shipping Policy

  • Shipping will be processed once the payment is cleared; SAME DAY dispatch for purchases up to 3pm on a working day, all other orders will be shipped within 24 hours.
  • Credit/Debit Card & Paypal Confirmed Addresses Only
  • Items will be shipped via Royal Mail, Tracking Details will be provided on request.

Returns Policy

  • SMART24 advertise items exactly as they are, however we offer a 7 day returns on items found to be faulty or damaged.
  • If the item is faulty, we'll happily refund excluding postage or exchange it within 7 days. Provided you return it to us exactly as sold with all the original packaging, tags, labels and accessories. You'll need your order confirmation email to do this.

What can't I return or exchange?

  • Unlocking Service cannot be Refunded, Returned or Exchanged
  • Handsfree / Headphones / Bluetooth headsets (hygiene purposes).
     

How do I make a return or exchange?

  • Return your product in its original condition and packaging.
  • All the accessories and material that came with the product.
  • Proof of purchase.

Return your product by post:

  • Give us a call on 07974 537392 to see if you're eligible for a return. If you are, you must send your product to us within 7 days of purchase.
  • If you send us your product by post. We recommend you use Royal Mail Special Delivery.

Our address is:

Adam P&Co,

 17 Cherry St,

Blackburn, BB1 1NT

 

When will I get my refund?

For a PayPal refund, we will issue a refund as soon as we receive the item in its original packaging and condition as sent. Credit card refunds can take up to 10 days.

Make sure you include:

  • Your full name and address including postcode
  • The order email confirmation
  • Your product and all the accessories that came with it
  • All the original packaging
  • Proof of purchase (E.g. PayPal receipt)
  • Any free gift that came with it

Unlocking Service:

  • There will be no refund on wrong IMEI
  • You must check the IMEI properly before submission

Guarantee

  • SMART 24 offers warranty on most of the items listed, unless stated otherwise.
  • SMART 24 will only be responsible for up to 7 days on all items that carry a 12 month manufacturer’s Warranty, beyond 7 days it will be the responsibility of the manufacturer.