- Shipping will be processed once the payment is cleared; SAME DAY dispatch for purchases up to 3pm on a working day, all other orders will be shipped within 24 hours.
- Credit/Debit Card & Paypal Confirmed Addresses Only
- Items will be shipped via Royal Mail, Tracking Details will be provided on request.
- SMART24 advertise items exactly as they are, however we offer a 7 day returns on items found to be faulty or damaged.
- If the item is faulty, we'll happily refund excluding postage or exchange it within 7 days. Provided you return it to us exactly as sold with all the original packaging, tags, labels and accessories. You'll need your order confirmation email to do this.
What can't I return or exchange?
- Unlocking Service cannot be Refunded, Returned or Exchanged
- Handsfree / Headphones / Bluetooth headsets (hygiene purposes).
How do I make a return or exchange?
- Return your product in its original condition and packaging.
- All the accessories and material that came with the product.
- Proof of purchase.
Return your product by post:
- Give us a call on 07974 537392 to see if you're eligible for a return. If you are, you must send your product to us within 7 days of purchase.
- If you send us your product by post. We recommend you use Royal Mail Special Delivery.
Our address is:
17 Cherry St,
Blackburn, BB1 1NT
When will I get my refund?
For a PayPal refund, we will issue a refund as soon as we receive the item in its original packaging and condition as sent. Credit card refunds can take up to 10 days.
Make sure you include:
- Your full name and address including postcode
- The order email confirmation
- Your product and all the accessories that came with it
- All the original packaging
- Proof of purchase (E.g. PayPal receipt)
- Any free gift that came with it
- There will be no refund on wrong IMEI
- You must check the IMEI properly before submission
- SMART 24 offers warranty on most of the items listed, unless stated otherwise.
- SMART 24 will only be responsible for up to 7 days on all items that carry a 12 month manufacturer’s Warranty, beyond 7 days it will be the responsibility of the manufacturer.